The mission of EChO is to assist people in our community with their basic and urgent needs and to help them realize their potential on a path to self-sufficiency. EChO’s services are designed to assist community members who are facing personal or economic adversity by providing a range of wrap-around services tailored to the specific needs of individuals and families. EChO’s programs include the Food Pantry, Client Advocacy, Education Center, Shelter and the Resale Store.

We are currently seeking a Front Desk Receptionist / Administrative Assistant to join our dynamic team. The reception desk is the first point of contact for all clients, volunteers, donors, and visitors. Responsible for greeting clients, checking them into the online system, and assisting with ensuring the client receives the services needed. Responsible for answering phones and scheduling appointments, as well as other EChO support responsibilities. The Front Desk Receptionist / Administrative Assistant must have excellent interpersonal skills to ensure a good first impression and welcoming experience.

Summary of Responsibilities

● Greet and direct clients, visitors, donors and volunteers

● Answer phone, transfer calls, take and deliver messages in a timely manner

● Schedule appointments for client services and special event registration

● Assist with making appropriate referrals to other social service agencies

● Create and compile reports for statistical purposes from database as requested

● Order office supplies

● Record information in client database and scan and file client records

● Maintain professional relationship with clients while respecting confidentiality

● Collaborate with Food Pantry Manager, Front Desk team and other EChO departments to ensure efficiency and effective communication

● Other duties as assigned

Qualifications

● Excellent customer service skills

● Ability to read, write and speak English and Spanish

● Proficiency in Microsoft Office and Google G-Suite

● Ability to learn and use internet-based data systems

● Ability to multitask and prioritize tasks at hand

● Outgoing and pleasant personality

● Excellent communication and listening skills and the ability to adapt communication

● Ability to handle stressful situations in a fast-paced environment

● Comfortable working in close quarters with other employees, volunteers and clients

● Experienced with managing multiple clients, phones, and requests at the same time

● Team oriented, self-starter that takes initiative to problem solve

● Familiarity with local mountain communities and resources a plus

● Inclusively engages with a diverse set of constituents and colleagues

Physical and Intellectual Requirements

● Ability to stand for long periods of time

● Walking and escorting clients to other locations

● Sitting at a desk for periods of time

● Ability to lift up to 10 pounds

● May encounter a range of personalities and emotions with clients and must be able to maintain composure and a positive supportive attitude at all times

● Ability to adapt to a fast-paced environment

● Ability to exercise patience and thoughtfulness under pressure

We have 1 opening at 20-25 hours per week, Monday through Thursday. This position pays $17.00 - $19.00 per hour, depending on experience. All positions scheduled to work more than 20 hours per week are eligible for health insurance, company provided life and AD&D, voluntary life and AD&D, and paid time off. Please send resume to: christine@evergreenchristianoutreach.org

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have reliable transportation and the ability to get to work in Evergreen,, CO in winter driving condidtions.

License/Certification:

• US Driver's License or Passport (Required)

Work Location: In person